Terms of Service

Overview This website is operated by Barkha Malani (sole proprietor), trading as Meauraa (GSTIN: 08CUUPM1342P1ZU). Throughout the Site, the terms "we", "us" and "our" refer to Meauraa. We offer this Site, including all information, tools and services available from it, to you — the user — conditioned on your acceptance of all terms, conditions, policies and notices stated here. By visiting the Site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced here or available by hyperlink. Please read these Terms carefully before using the Site. If you do not agree to all of them, you may not access the Site or use any Service. Our store is hosted on {{Shopify Inc. / platform}}, which provides the e-commerce platform that allows us to sell our products to you. 1. Eligibility By agreeing to these Terms, you confirm that you are at least 18 years of age and legally competent to enter into a contract under the Indian Contract Act, 1872. If you are under 18, you may use the Site only under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. You may not use our products for any unlawful or unauthorised purpose, nor violate any laws in your jurisdiction, including intellectual property laws. 2. Products, descriptions and imagery We make every effort to display our products — including colour, finish, stone and metal tone — as accurately as possible. Screen calibration varies between devices, and we cannot guarantee that your display renders colours exactly. {{IF APPLICABLE — handmade / natural materials clause:}} Minor variations in shade, texture, weight and finish are inherent to {{handcrafted / natural-material}} products and are not considered defects. All product descriptions, specifications and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and to limit sales of any product to any person, geographic region or jurisdiction. 3. Pricing and payment All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Shipping charges, cash-on-delivery fees and any other applicable charges are displayed at checkout before you confirm the order. • • Meauraa · Barkha Malani (Proprietor) · GSTIN 08CUUPM1342P1ZU Page 1 of 5 Payments are processed through {{Razorpay / PayU / Cashfree}}. We do not store your card, UPI or banking credentials. Prices are subject to change without notice. The price applicable to your order is the price displayed at the time your order is confirmed. Promotional codes and discounts cannot be combined unless expressly stated, and may be withdrawn at any time. 4. Orders, acceptance and cancellation Your order is an offer to purchase. A contract is formed only when we confirm dispatch of the order. We reserve the right to refuse, limit or cancel any order, including where: - the product is out of stock or incorrectly priced due to a technical or typographical error; - the order appears to be placed by a dealer, reseller or distributor; - multiple orders are placed using the same account, card, phone number or address in a manner suggesting misuse of a promotion; - we are unable to verify the billing or delivery details provided; - delivery is not serviceable at the given PIN code. Where we cancel a prepaid order, the amount will be refunded in full to the original payment method within {{7– 10}} business days. You may cancel an order before dispatch by contacting {{support@meauraa.com}}. Once dispatched, the order is governed by our Shipping & Returns Policy. 5. Shipping, returns and exchanges Delivery timelines, serviceable locations, return eligibility, exchange conditions and refund timelines are set out in our Shipping & Returns Policy at {{meauraa.com/pages/shipping-and-returns}}, which forms part of these Terms. {{NOTE: personalised, made-to-order and pierced-jewellery items are commonly non-returnable for hygiene reasons — state this explicitly in that policy if it applies.}} 6. Account information You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your details — including email address and phone number — so that we can complete your transactions and contact you as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. 7. Intellectual property All content on the Site — including product photography, illustrations, logos, brand name, copy, design, layout and code — is owned by or licensed to Meauraa and protected under Indian and international intellectual property law. • • • Meauraa · Barkha Malani (Proprietor) · GSTIN 08CUUPM1342P1ZU Page 2 of 5 You may not reproduce, duplicate, copy, sell, resell, scrape or commercially exploit any part of the Site or its content without our prior written permission. Sharing product images on social media with credit to @{{meauraa}} is permitted for personal, non-commercial use. 8. User content and submissions If you post reviews, photographs, comments, ideas or other material ("Submissions") to the Site or tag us on social media, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish and display that content in our marketing, on the Site and on our social channels, with attribution where practical. You confirm that your Submissions are your own, do not infringe any third party's rights, and are not unlawful, defamatory, obscene or misleading. We may — but are not obliged to — monitor, edit or remove Submissions at our discretion. 9. Prohibited uses You may not use the Site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any regulation, rule, law or ordinance; to infringe our or others' intellectual property; to harass, abuse, defame, intimidate or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track others' personal information; to spam, phish, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with the security features of the Site. We may terminate your access for violating any of these. 10. Third-party links and tools The Site may include links to third-party websites or provide access to third-party tools, over which we have no control. These are provided "as is" and "as available" without warranty or endorsement. We are not liable for any harm or loss arising from your use of, or transactions with, any third party. Please review their terms and policies before engaging with them. 11. Accuracy of information We are not responsible if information on the Site is not accurate, complete or current. The material is provided for general information only and should not be the sole basis for your decisions. We reserve the right to correct errors, inaccuracies and omissions, and to change or update information or cancel orders at any time without prior notice — including after you have submitted an order. 12. Disclaimer of warranties; limitation of liability We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that results obtained from it will be accurate or reliable. Meauraa · Barkha Malani (Proprietor) · GSTIN 08CUUPM1342P1ZU Page 3 of 5 The Service and all products delivered through it are provided "as is" and "as available", without representations or warranties of any kind except as expressly stated by us or as guaranteed to you under the Consumer Protection Act, 2019, which nothing in these Terms limits or excludes. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any order shall not exceed the amount actually paid by you for that order. We shall not be liable for indirect, incidental, punitive, special or consequential damages, including lost profits, lost revenue or loss of data. 13. Indemnity You agree to indemnify and hold harmless Meauraa, its directors, officers, employees, partners, agents and service providers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or third-party right. 14. Force majeure We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, courier disruptions, government restrictions, power or internet failures, or acts of war or terrorism. 15. Termination These Terms remain effective unless terminated by you or us. You may terminate at any time by ceasing to use the Site. If we believe you have failed to comply with any provision, we may terminate this agreement without notice, deny you access to the Service, and you will remain liable for all amounts due up to the date of termination. Obligations and liabilities incurred before termination survive it. 16. Severability and entire agreement If any provision of these Terms is found unlawful, void or unenforceable, it will be enforced to the fullest extent permitted and severed from the remainder, without affecting the validity of the other provisions. These Terms, together with the Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements or communications. Our failure to enforce any right or provision does not constitute a waiver of it. 17. Governing law and jurisdiction These Terms are governed by and construed in accordance with the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan. Meauraa · Barkha Malani (Proprietor) · GSTIN 08CUUPM1342P1ZU Page 4 of 5 18. Grievance redressal For any complaint regarding an order, the Site or these Terms: Name: Barkha Malani Designation: Grievance Officer Email: {{grievance@meauraa.com}} Address: 1st Floor, Shop No. 7, Madhuban Bank Street, Madhuban, Udaipur, Rajasthan – 313001 Response time: acknowledgement within 48 hours; resolution within 30 days 19. Changes to these Terms You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of them by posting updates here. It is your responsibility to check periodically. Your continued use of the Site following any change constitutes acceptance of it. 20. Contact Meauraa — Barkha Malani (Proprietor) Email: {{support@meauraa.com}} WhatsApp: {{+91 XXXXXXXXXX}} Address: 1st Floor, Shop No. 7, Madhuban Bank Street, Madhuban, Udaipur, Rajasthan – 313001 GSTIN: 08CUUPM1342P1ZU Meauraa · Barkha Malani (Proprietor) · GSTIN 08CUUPM1342P1ZU Page 5 of 5